Refund Policy
At Himalaya Camp, managed by Aquatwo Sdn Bhd, we strive to provide our customers with the best experience. Please read the following refund policy carefully before making a booking:
1. No Refund for Cancellations
We regret to inform you that cancellations of bookings are not eligible for a refund. Once a reservation is confirmed and payment has been processed, no refunds will be issued under any circumstances.
2. Booking Modifications
If you wish to modify your booking, please contact us at least two weeks prior to your original check-in date. Modifications are subject to availability and may incur additional charges. Requests made within two weeks of the check-in date may not be accommodated.
3. Non-Refundable Payments
All payments made for bookings are non-refundable. This includes, but is not limited to, reservations for accommodation, packages, and special promotions.
4. Special Promotions and Vouchers
For bookings made under special promotional offers or vouchers, terms and conditions specific to the offer may apply. Please ensure you review the specific terms associated with any promotion or voucher at the time of booking.
5. Force Majeure
In the event of a force majeure situation (such as natural disasters, pandemics, government restrictions, etc.), refunds may not be provided, but we will do our best to offer alternative options.
6. Contact Information
For any questions or concerns regarding our refund policy, please do not hesitate to contact us via our website or at the provided customer service number. We are here to assist you with any inquiries.